Real operator, support, registration, retention, and legal-review details must replace the marked fields before this page is published.
What the request shares.
The availability form collects a preferred name, email, optional messaging number, resident count, stay purpose, requested dates, and whether housing documents are needed. It does not collect passport, Residence Card, card, or bank information.
Optional guest accounts and saved homes
Guest accounts store a verified email, an optional preferred name, the account-consent version and time, and saved homes. These let you sync your shortlist and see retained, email-confirmed requests associated with your email. Your guest account does not provide partner or staff access.
A single-use sign-in link lasts 15 minutes. Expired link records are scheduled for removal after 24 hours. A guest session lasts up to 30 days and expires after 14 days without activity; inactive session records are removed by a scheduled job. Account pages and signed-in pages are excluded from browser page caching.
Account saves remain until you remove them or delete your guest account from its settings. Deletion removes the account profile, saves, and all guest sessions, and invalidates outstanding sign-in links. A non-PII audit marker remains. Existing availability requests follow the separate retention notice accepted with each request and are not withdrawn by account deletion.
Without signing in, saved homes stay in an encrypted browser cookie for up to one year. Signing in imports available browser saves where account capacity permits. Email links use the configured email service identified in the processor disclosure below.
Home inquiries and messages
When messaging is enabled, a verified guest account can send questions to the partner named on a home. The conversation contains the published home title and area, your selected stay dates and resident count, your preferred name if provided, message text, and send/read times. Your account email is not displayed to the partner in a home inquiry. Partner team members can read and reply; original messages and any human-reviewed translations appear separately.
Home inquiries and their messages are scheduled for deletion after 90 days without a new message. Deleting your guest account also deletes its home inquiries and translations. Conversations attached to an availability request follow that request’s separate retention terms. Non-PII audit markers remain. Check your Messages inbox for replies; this flow does not send reply notifications by email.
Purpose and recipient
With explicit consent, Settly sends the request to the brokerage named beside the checkbox only after the guest confirms the submitted email address. The accepted notice, time, recipient, and quote are preserved with the request.
Retention and processors
Retention period: 30 days after the request closes.
Infrastructure and overseas-transfer disclosure: Launch configuration required.
Unconfirmed requests are automatically removed after 24 hours. Closed requests and their quotes are deleted after the configured retention period; a non-PII system audit marker remains.
Your requests
An unresolved request can be withdrawn from its private status page. For access, correction, deletion, or a privacy complaint, contact Launch configuration required.
Help finding a home
A housing-match inquiry stores your preferred area, move-in date, stay length, resident count, monthly rent budget, room privacy, amenities and messages. Settly staff can read and reply to these inquiries. They do not appear in brokerage workspaces, and sending one does not authorize sharing your details with a brokerage.
Your inquiry and any reviewed translations appear in your Messages inbox. They follow the same 90-day inactivity and guest-account-deletion retention rules as home inquiries. Check Messages for replies; external reply notifications are not sent by this flow.
Bookings and stay reviews
Your bookings links agreements to the verified email on the original request. Agreement and payment records have their own obligations; deleting a guest account does not cancel an agreement, refund a payment, or delete those records.
A review stores its related stay and guest account, rating, review text, chosen public name, language, consent version and time, and moderation outcome. Staff review submissions before publication. Only the chosen name, rating, text, language, and publication month appear publicly; your email, exact address, and stay dates do not.
You can withdraw a review from its booking. Withdrawn and rejected reviews remain private in your account until you delete the account. Account deletion removes your reviews, including published copies. Non-PII moderation audit markers remain.